Refund Policy

Refund Conditions

Please understand and accept that we can't provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund also if we have a 48 hours downtime. Please contact our live support 24/7 at any time if you need assistance.

• Refunds may only be issued within 72 hours of the purchase date. After 72 hours no refunds can be processed.
• If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer's bank account within 20 to 31 working days.
• However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider just the IPTV service provider.
• We will refund completely only purchases which have been made in less than 72 hours. All other refund requests will be returned partially according to used period of the subscription. LoopsIPTV support team will contact users in all refund cases.

Note: Every refund usually takes 20 to 30 working days to take place and it's not in our hand to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.